Clear, transparent terms regarding tour cancellations, refunds, processing timelines, and supplier rules.
At Confident Holidays and Packages PVT LTD, we aim to provide transparent and customer-friendly cancellation and refund terms. Refund eligibility depends on the type of travel service booked, the cancellation date, and the applicable terms of our travel partners and service providers.
Refunds are applicable only where permitted under the cancellation and refund terms communicated at the time of booking.
All refund requests must be submitted in writing through our official customer support channels or by emailing info@confidentholidaysandpackages.com, along with the relevant booking or reference details.
Flight ticket cancellations and refunds are subject to the fare rules and cancellation policies of the respective airline. Certain promotional, discounted, or special fares may be non-refundable. Applicable airline cancellation charges, fare differences, taxes, and other deductions may be adjusted from the refundable amount.
Hotel cancellations are refundable only when permitted under the hotel's applicable cancellation policy. Bookings cancelled after the free-cancellation period may be subject to cancellation charges or may become completely non-refundable, depending on the hotel's terms.
Cancellation and refund conditions for holiday and tour packages will be governed by the terms provided in the booking confirmation and package-specific cancellation policy. Depending on the cancellation date, applicable cancellation charges may include costs related to hotels, transportation, activities, flights, visa processing, permits, service charges, and other prepaid travel arrangements.
Fees paid towards visa assistance, documentation, processing, consultancy, or related services are generally non-refundable once the service or processing has commenced. Visa approval or rejection is determined by the relevant embassy, consulate, or immigration authority and is outside the control of Confident Holidays and Packages PVT LTD.
Bookings cancelled after the scheduled departure, check-in, activity start time, or service commencement may be treated as a no-show and may be completely non-refundable.
Any partial refund, if applicable, will be determined based on the terms of the respective service provider and the circumstances of the booking.
In circumstances beyond the reasonable control of Confident Holidays and Packages PVT LTD, including natural disasters, severe weather conditions, government restrictions, strikes, pandemics, political disruptions, airline cancellations, or other unforeseen events, refunds will be subject to the policies of the respective airline, hotel, supplier, or service provider.
Where a supplier provides a credit, rescheduling option, or partial refund instead of a cash refund, the applicable option may be communicated to the customer.
Reach out to our dedicated travel support team for guidance on your booking.
How we collect, protect, and use your personal data
Terms governing access to our website and booking services
Rules for cancellations, refunds, and supplier policies
Important disclaimers, liability, and dispute resolution
