Website User Agreement

2Use of Website and Services

The website and Services of Confident Holidays and Packages PVT LTD are intended primarily for personal travel planning, enquiries, and booking of travel-related services.

You agree not to:

• Use the website for any unlawful, fraudulent, or unauthorized purpose.
• Provide false, misleading, or inaccurate information.
• Attempt to gain unauthorized access to our systems, accounts, or data.
• Interfere with or disrupt the operation or security of the website.
• Copy, reproduce, modify, or misuse website content without prior written permission.
• Use our Services in a manner that may harm the company, its customers, partners, or service providers.

You are responsible for maintaining the confidentiality of your account and booking information and for all activities carried out through your account.

3Booking and Payments

All tour, holiday, hotel, flight, transportation, visa assistance, and other travel bookings made through our website are subject to availability and confirmation.

Prices displayed on the website are generally provided in Indian Rupees (INR) and may include applicable taxes or charges where specifically stated. Any additional charges, taxes, fees, or supplier-specific costs will be communicated where applicable.

Customers must provide accurate traveller and booking information at the time of reservation. Payments must be made through the payment methods and gateways authorized by Confident Holidays and Packages PVT LTD.

A booking shall be considered confirmed only after successful payment, verification, and confirmation by the company or the relevant service provider.

4Intellectual Property

All content available on the website, including but not limited to company logos, trademarks, text, photographs, graphics, videos, tour itineraries, package descriptions, designs, software, and other materials, is owned by or licensed to Confident Holidays and Packages PVT LTD or its respective partners.

Such content is protected under applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any website content without prior written authorization from the company.

5Privacy and Data Use

By using our website and Services, you acknowledge and agree that Confident Holidays and Packages PVT LTD may collect, process, store, and use personal information required to provide travel-related services.

Personal information may include traveller details, contact information, identification documents, payment-related information, and other information necessary for processing bookings and providing requested services.

Such information will be handled in accordance with our Privacy Policy and applicable data protection and privacy laws of India. Customers are responsible for ensuring that the information submitted to us is accurate and that they have the necessary authorization to provide personal information relating to other travellers.

6Third-Party Services

Confident Holidays and Packages PVT LTD may arrange or facilitate travel services provided by third-party service providers, including airlines, hotels, transport operators, visa service providers, activity providers, insurance companies, and other travel partners.

Such services may be subject to the respective terms, conditions, policies, availability, and cancellation or refund rules of the relevant third-party provider.

While we make reasonable efforts to coordinate and provide reliable services, Confident Holidays and Packages PVT LTD shall not be responsible for circumstances caused by third-party service providers that are beyond our reasonable control.

7Cancellation, Refund and Service Policies

All bookings are subject to the applicable Cancellation Policy, Refund Policy, Payment Terms, Booking Policy, and other service-specific conditions communicated at the time of booking.

Cancellation charges, refund eligibility, processing timelines, and applicable deductions may vary depending on the travel service, supplier, booking type, and time of cancellation.

Customers are advised to carefully review the applicable cancellation and refund conditions before making a booking. Where a refund is approved, the applicable refund amount will be processed in accordance with the company's refund policy and the terms of the relevant service provider.

8Limitation of Liability

To the extent permitted by applicable law, Confident Holidays and Packages PVT LTD shall not be liable for losses, damages, delays, cancellations, or disruptions arising from circumstances beyond the company's reasonable control, including but not limited to:

• Delays, cancellations, or schedule changes by airlines or other transport providers.
• Hotel or accommodation-related issues caused by third-party providers.
• Visa delays, refusals, or immigration-related decisions.
• Natural disasters, pandemics, weather conditions, strikes, or civil disturbances.
• Government restrictions, regulatory changes, or other official actions.
• Technical failures, internet interruptions, or temporary unavailability of the website.
• Acts or omissions of third-party service providers.

Nothing in this Agreement shall exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

9Governing Law and Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute, claim, or matter arising out of or relating to this Agreement, bookings, payments, or travel services shall be subject to the jurisdiction of the competent courts located in India.

10Modifications to the Agreement

Confident Holidays and Packages PVT LTD reserves the right to modify, update, or revise this Website User Agreement at any time. Any changes will be published on this page along with the revised Effective Date.

Your continued access to or use of our website and Services after the updated Agreement is published constitutes your acceptance of the revised terms. If you do not agree with any updated terms, you should discontinue your use of the website and Services.